Refund policy
Refund policy
Last updated: May 2026
Scope of this policy
This refund policy applies to all paid Technical Proposal plans (monthly and yearly) and to any add-on credits purchased inside the platform. By completing payment for the service you expressly agree to this policy in full.
Our general principle
We review every refund request individually and in good faith. Because the product is a cloud service that runs on costly AI models, refund eligibility is conditional on the user having consumed none of the AI features during the paid subscription period, and on the account not being suspended for any breach of our Terms of Service.
Two cases where no refund is available
The following two cases are explicitly excluded from any refund — partial or full — regardless of how much subscription time remains or the reason given for cancellation: (1) Any AI usage on the account: if the user has generated any content or used any AI-powered feature — including section generation, tender analysis, agent evaluations, or any call to AI models inside the platform — the right to a refund is immediately and entirely forfeited. (2) Account suspension for Terms of Service breach: if the user's account is suspended or terminated for breach of our Terms of Service (including but not limited to reselling data or output, automated scraping, fraudulent activity, or any abusive use of the service), the user definitively forfeits any right to a refund of any amount paid, as compensation for the operational and legal harm caused by the breach.
Eligibility summary
The table below summarizes common situations and whether they are eligible for a refund. Any case not listed here is reviewed by the support team in line with the principles of this policy.
| Situation | Refund eligible | Notes |
|---|---|---|
| Duplicate charge or billing error | Yes | Within 14 days of payment and before any AI usage |
| Unresolved technical issue on our side | Yes | Case-by-case, reviewed by support |
| No AI feature has been used | Yes | Within 7 days of payment for monthly plans |
| Any AI credit consumed (even partially) | No | Refund right is forfeited on first use |
| Account suspended for ToS breach | No | No refund available under any circumstances |
| Change of mind after using the product | No | You may cancel to stop the next renewal |
| Cancellation before end of paid period | No | Access continues until the period ends |
How to request a refund
Send an email to [email protected] from the address registered on your account, including: (1) your invoice number or payment date, (2) the reason for the refund request, (3) any additional context that helps the support team review your case. We respond within 3 business days with an initial decision. If approved, the refund is returned to the original payment method within 7–14 business days, depending on your bank and payment provider.
Cancelling your subscription
You can cancel auto-renewal at any time from your account settings or by contacting support. Cancelling stops the next renewal only — your access continues until the end of the current paid billing period. Cancellation alone does not entitle you to a refund for the current period unless one of the eligible cases above applies.
Changes to this policy
Technical Proposal reserves the right to update this refund policy with reasonable prior notice. Updates apply only to new payments and are not applied retroactively to payments made before the change.
Contact us
For any billing or refund question, contact our support team at [email protected]. We aim to reply within one business day.